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Friday, 17 June 2016

CarillionAmey - Your Accommodation Officer

Your Accommodation Officer – 
your key housing person

If you are living in Service Family Accommodation, your CarillionAmey Accommodation Officer (AO) is your key point of contact on the ground.  Their role is instrumental in making sure that you and we are looking after your home from the moment you move into it to the moment you move out.  Our AOs are often your first point of contact and make a real difference to the smooth running of your move in and out. We now have a large team of 138 people working as AOs or in supporting roles and we’re running on-going training to ensure they have both the technical expertise you need as well as being customer focused.

Each AO looks after between 250 to 300 properties and is responsible for moving families into and out of them as well as looking after you whilst you are living in the property. They also ensure local play parks, street lighting and communal grounds areas are well maintained.


If you have an ongoing issue with your property or surrounding areas, please call the Helpdesk on 0800 707 6000 on either option 1 or option 3 and ask our advisor to contact your AO to arrange a home visit.  By working together, we can try and make sure that your stay in your property is an enjoyable one.