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Tuesday, 31 May 2016

Jobseeker's Allowance on Return to the UK

Spouses and older children of personnel will now be able to claim income-based Jobseeker’s Allowance (JSA) as soon as they return to the UK

For more information click on the link below;

Monday, 23 May 2016

CarillionAmey - Handhelds at the ready

Handhelds at the ready!

CarillionAmey understands that the delays getting faults seen to in a timely manner is one of the biggest issues raised by families. So we’ve rolled out over a thousand handheld devices across the business, each one having been upgraded with new software, that provides the vital data needed to spot your problem and identify the tasks to be done and the specialists needed to resolve it. All in all, the result should be a much smoother experience for families from when they make their initial call into our helpdesk.
Of course no technology is useful if people don’t understand how to use it. So our training teams have delivered an intense training package to operatives (our problem fixers), equipping them with the skills to interpret the data coming from the devices and to make quick, accurate decisions about what action to take. On top of that, we have identified 140 people in the business to act as Super Users, highly trained individuals located in all areas of the business who are able to share their expertise about the technology and deal with issues quickly.

We’re still in the early days and customers will gradually start to see the benefits over the coming weeks and months including reduced waiting times, fewer missed appointments and the right tradesperson sorting out families issues quickly and efficiently.

Friday, 20 May 2016

Children's Corner - Open Daily - Cleveleys North Pier

Children's Corner at Cleveleys is open daily for the summer season, for weeks to come - find out opening times.
Summer season has arrived at Children's Corner kiddies fun park with daily opening for weeks ahead!
Until the May Spring Bank school holidays begins on Monday 23 May Children's Corner is open daily on Monday to Friday from 12noon  to 4.30pm and at the weekend on Saturday and Sunday from 10.30am to 5pm
During the May Spring Bank school holidays Childrens Corner is open everyday from 23 May to 7 June from 10.30am - 5pm 8 June
After the Spring Bank holidays opening hours revert to Mon - Fri 12noon - 4.30pm and weekends 10.30am to 5pm until the school holidays begin in July. We'll give you dates/times then. 
Keep watching for details of special events, activities and face painting!
Children's Corner Cleveleys
Our mascot, Cleveleys Cat, will be making appearances too so don't forget to ask for your pictures to be taken!
DON'T FORGET! We still run competitions and special offers throughout the year so keep checking our Facebook page for details. 

Friday, 13 May 2016

CarillionAmey Customer Service

Tailored training aims to boost customer service

CarillionAmey employs 138 Accommodation Officers (AOs) including Senior AOs and Trainees, who are our key people helping you when you move in and out of, or during your stay in your Service homes. They are often the first ‘face to face’ contact families have with CarillionAmey.

We are aware that in the past, some of our AOs didn’t always put customers first. As part of our Housing improvement plan we want to make sure that this is put right and so all of our AOs have recently taken part in an intensive training programme which was aimed at giving them a better understanding of the issues that Service families may face when moving home. Here’s what you should look out for in your AO:

Tuesday, 10 May 2016

Victory Service Club

The VSC has launched a new website 

see more at this link

Friday, 6 May 2016

New passport rule for British flying to US

Entry requirements

Passport validity

Your passport should be valid for the proposed duration of your stay. You don’t need any additional period of validity on your passport beyond this.

Visa Waiver Programme (VWP)

The VWP allows most British Citizen passport holders to visit the US for up to 90 days. The types of journey allowed under the VWP include tourism, certain types of business visit and transit to another country.
All travellers wishing to enter the US under the VWP now need to hold a passport with an integrated chip (an ePassport). Your passport is an ePassport if it carries this internationally recognised symbol on the front cover.
You won’t qualify for entry to the USA under the VWP, and will need to apply for a visa from the nearest US Embassy or Consulate, if:
  • you have a British passport that describes your nationality as something other than ‘British Citizen’
  • you’ve been arrested for certain crimes, even if it didn’t result in a criminal conviction
  • you’re a dual national of Iran, Iraq, Sudan, or Syria
  • you’ve travelled to Iran, Iraq, Sudan, Syria, Libya, Somalia or Yemen since March 2011
Certain exemptions apply on a case-by-case basis to those who have travelled to Iran, Iraq, Sudan, Syria, Libya, Somalia or Yemen since March 2011. For more information about these exemptions, see the website of the US Embassy.
If you’re in any doubt about whether you qualify for the VWP, or if you’re concerned that an existing ESTA may have been cancelled, you should contact the nearest US Embassy or Consulate.
Those travelling under the VWP arriving by air or sea should provide details online at least 72 hours before travel. This is known as an Electronic System for Travel Authorisation or ESTA. For more information, and to apply online, visit the official ESTA website.

CariilionAmey - Extending appointment times



Don't forget.......Your HIVE can help you by finding answers to questions about many aspects of living within a military community and has useful information to help with relocating including how to apply for Service Families Accommodation, Schools, Finding Doctors and Dentists and much more. In addition, your HIVE always has up to date information about your military community and the local area. You can also let your HIVE Information Support Officer know of any concerns or issues your experience and they can report relevant concerns on your behalf.

Tuesday, 3 May 2016