Friday, 17 July 2015

CarillionAmey- Walk Away Scheme



Our Walk Away team are experiencing a high volume of interest in the scheme and are currently dealing with a backlog.  They are recruiting more staff to assist but in the meantime it is taking 5 days rather than the advertised 2 days for customers to receive responses to their requests.  Please highlight your Move Out date on any correspondence which will ensure that the team can prioritise their responses effectively.  We apologise for any inconvenience caused and assure you that we are taking the necessary steps to improve our service.